Privacy Policy Summary
A quick overview of the key points before you read the full document.
Introduction & Scope of This Policy
This Privacy Policy applies to the Fast Bets platform (fastbets.app) and all associated services. Fast Bets provides online gaming and Sports Betting services in Bangladesh and other countries. This policy explains what data we collect, how we use it, and the steps we take to protect your privacy.
By browsing the Fast Bets website or creating an account, you are considered to have accepted this Privacy Policy. If you do not agree with any part of this policy, we advise you not to use Fast Bets services.
We believe protecting your personal data is our responsibility. Fast Bets respects your information and never collects or uses it unnecessarily under any circumstances.
In brief: Fast Bets keeps your data secure, never sells it, and never uses it without reason. You are in control of your own information.
What Data We Collect
Fast bets only collects information that is necessary to provide its services. No unnecessary data is requested. Data is collected in two ways — what you provide directly and what is gathered automatically while you use the platform.
| Data Type | When Data Is Collected | Required? |
|---|---|---|
| Name & Date of Birth | During Registration | Yes |
| Phone Number & Email | During Registration | Yes |
| National ID / Passport | During KYC Verification | Yes |
| Payment Method Details | Deposits / Withdrawals | Yes |
| Browsing & Device Information | While Using the Site | Automatic |
| Gaming & Betting Activity | While Using the Platform | Automatic |
Automatically collected information includes your device type, browser, IP address, and how long you spent on each page. This data is used to improve our service quality.
Please Note: Fast Bets will never ask for your password or full payment details by phone or email. If anyone requests this information, it is a scam — contact support immediately.
How and Why We Use Your Data
Fast Bets uses your data only for specific, defined purposes. Every piece of information has a clear reason behind it — nothing is processed without one.
- Account Creation & Management: To verify your identity and keep your account secure.
- Payment Processing: To process deposits and withdrawals accurately and prevent fraud.
- Support Services: To resolve your issues and answer any account-related questions.
- Security Monitoring: To detect unusual activity and keep your account secure.
- Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
- Service Improvement: To improve platform performance and enhance the user experience.
- Responsible Gaming: To analyse gaming behaviour and take protective action when necessary.
What We Do Not Do: We do not sell your data to advertising companies. We do not share your information with third-party marketing databases. We will not contact you about unrelated matters without your consent.
Sharing Data with Third Parties
Fast Bets does not sell your data — this is an absolute policy. However, in certain specific situations, limited data may need to be shared with third parties. Each case is clearly explained below.
- Payment Processors (bKash, Nagad, Rocket): Only the payment information required to complete a transaction is shared with payment processors. That data is protected under their own privacy policies.
- Identity Verification Services: During the KYC process, your identity document details may be shared with authorized verification providers.
- Legal Authorities: Data may be disclosed to the relevant authorities under a court order or legal obligation.
- Game Provider: Minimal data necessary to deliver gaming services (such as a user ID) may be shared with the provider.
Every third-party agreement we enter into includes data protection clauses. They may only use your information for the specified purpose and are not permitted to share it elsewhere.
Cookies & Online Tracking
Fast Bets uses cookies on its website. Cookies are small text files stored in your browser that help the site recognize you.
- Essential Cookies: Used to maintain your login session and enable core site functionality — these cannot be disabled.
- Performance Cookies: Used to understand how quickly the site loads and identify any pages with issues.
- Preference Cookies: Used to remember your language preference and other site settings.
Most browsers let you control cookie settings. However, disabling essential cookies may cause certain site features to stop working — such as your login session.
Third-Party Tracking: Fast Bets does not track you across other websites. However, game providers may have their own tracking practices — their respective privacy policies apply.
How We Protect Your Data
Fast bets applies industry-leading security measures to protect your data — not just technical safeguards, but organisational measures as well.
- SSL/TLS Encryption: All data transmitted to and from the site is encrypted — it cannot be intercepted or read from outside.
- Encrypted Database: Data stored on our servers is also encrypted — it cannot be read even if accessed directly.
- Firewall & Anti-DDoS Protection: Active security layers to prevent unauthorized access and cyberattacks.
- Regular Security Audits: An external team of specialists regularly audits our systems to identify vulnerabilities.
- Restricted Internal Access: Only authorized staff can access specific data — it is not available to everyone.
- Two-Factor Authentication (2FA): You have the option to enable two-factor authentication for important account activities.
In the Event of a Data Breach: In the event of a security incident, fast bets will promptly notify affected members and take the necessary steps. No major data breach has occurred to date.
How Long We Retain Your Data
Fast Bets does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
- Account Information: Retained while your account is active. After closure, kept for up to 5 years as required by law.
- Transaction Records: Retained for up to 7 years as required by financial regulatory authorities.
- KYC Documents: Securely stored after verification — retained for 5 years after account closure.
- Support Conversations: Retained for 2 years after the issue is resolved.
- Browsing Logs: Up to 90 days for security monitoring purposes.
Once the retention period expires, your data is securely deleted or anonymised. You can also request deletion yourself — see the next section for details.
Your Data Rights
As a fast bets member, you have important rights over your own data. To exercise any of these rights, please contact our support team.
Protection of Children's & Minors' Data
Fast Bets serves only users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.
Age is verified at registration, and confirmed through identity documents during the KYC process. If a member registers with a false age and is later found to be underage, the account will be closed immediately and all collected data will be deleted.
A Note for Parents: If you suspect that someone under 18 is using Fast Bets, please contact support@fastbets.app immediately. We will take swift action.
Policy Updates & Contact Information
Fast Bets may update this Privacy Policy from time to time, as required by changes in technology, applicable law, or our services.
Registered members will be notified of significant changes via email or platform notification. The "Last Updated" date at the top of the page will always reflect the most recent revision.
For any questions, concerns, or requests to exercise your rights under this Privacy Policy, please contact Fast Bets:
Contact Us: Email: support@fastbets.app | Live Chat: available 24/7 in Bengali | Average response time: 3 minutes (chat), 24 hours (email). Data-related requests are typically processed within 30 days.
Privacy & Account Enquiries
Answers to the most frequently asked questions.